15 Most popular Order fulfillment KPI for eCommerce businesses In order to find out the causes of high bounce rate, check if your website is being selected for a keyword that is not particularly relevant. Where appropriate and possible you should change the words that are generating irrelevant traffic by…
Three customer support KPIs you need to track The ‘Thank you’ page is the page you present when they have completed the Action page, to acknowledge their order or thank them for registering or making an enquiry. So don’t just dive in to look for a problem which might not…
A Comprehensive Guide of ChatGPT for Customer Service As technology continues to develop, we can expect to see even more innovative applications in the future. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Plus you can set rules that…
17 Best WordPress Live Chat Plugins Compared 2023 A chatbot is a software tool that uses artificial intelligence to simulate human conversation with website visitors. It’s a useful alternative to live chat, which can be costly and sometimes not very time efficient for some businesses. That’s because a chatbot can…
17 Best WordPress Live Chat Plugins Compared 2023 A chatbot is a software tool that uses artificial intelligence to simulate human conversation with website visitors. It’s a useful alternative to live chat, which can be costly and sometimes not very time efficient for some businesses. That’s because a chatbot can…
Automated and AI Customer Service for Contact Centres Regardless of the application from which the answer is sourced, customers can use one digital assistant to track inventory, submit time cards, create expense reports, and more. Finally, this will create new opportunities for businesses to engage with customers. Thanks to its…